Welcome to Divira by Maachi. We are delighted to have you shop with us. Every piece in our collection is carefully selected to bring you elegance, style, and quality. Your satisfaction is our priority, and we are committed to providing a seamless shopping experience.
Product Information
- We strive to display our jewellery as accurately as possible using original product photographs and videos.
- Slight variations in colour may occur due to lighting, photography, or individual screen settings.
- As each piece is handcrafted or delicately finished, minor variations in texture or finish may naturally occur and add to its unique charm.
Order Processing
- Orders are processed within 1–2 business days after successful payment.
- Orders placed on Sundays or public holidays will be processed on the next working day.
Shipping & Delivery
- We currently ship across India.
- If you receive a damaged, defective, or incorrect item, kindly contact us within 24 hours of delivery with an unboxing video and clear photographs.
- Requests received without an unboxing video may not be eligible for replacement.
- Estimated delivery time is 4-7 business days, depending on your location.
- Once your order is dispatched, tracking details will be shared via WhatsApp, SMS, or email.
Returns & Exchanges
- Please inspect your order immediately upon delivery.
- Due to hygiene reasons and the delicate nature of artificial jewellery, we do not accept returns or exchanges for change of mind, personal preference, or minor colour variations caused by screen settings.
Jewellery Care
To preserve the beauty and longevity of your jewellery:
- Keep away from water, perfume, lotions, and other chemicals.
- Store in a dry, airtight pouch or jewellery box after use.
- Remove jewellery before bathing, swimming, exercising, or sleeping.
- Clean gently with a soft, dry cloth after each use.
Customer Support
If you have any questions or need assistance, our team is here to help. Please contact us through our WhatsApp, email, or the Contact Us page. We aim to respond within 24 business hours.
Policy Updates
Divira by Maachi reserves the right to modify or update this Service Policy at any time without prior notice. Any changes will be published on this page and will take effect immediately.
Thank you for choosing Divira by Maachi. We truly appreciate your trust and look forward to being a part of your jewellery collection.