Welcome to Divira by Maachi. We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, place an order, or interact with us through our services.
By using our website or sharing your information with us, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of information when you interact with Divira by Maachi:
- Personal Information: such as your name, phone number, email address, billing address, shipping address, and payment-related details.
- Order Information: details of the products you purchase, order history, delivery preferences, and transaction records.
- Communication Information: messages, inquiries, feedback, or support requests you send to us through WhatsApp, email, social media, or our Contact Us page.
- Technical Information: such as your IP address, browser type, device information, operating system, and website usage data collected through cookies or similar technologies.
How We Use Your Information
We use your information for the following purposes:
- To process and fulfill your orders.
- To arrange shipping, delivery, and order tracking.
- To communicate with you regarding your purchases, inquiries, or support requests.
- To send order confirmations, updates, and service-related notifications.
- To improve our website, products, services, and customer experience.
- To detect, prevent, and address fraud, misuse, or security issues.
- To comply with legal obligations and enforce our policies.
Sharing of Information
We respect your privacy and do not sell your personal information. However, we may share your information in the following circumstances:
- Service Providers: with trusted third parties such as payment processors, courier partners, logistics providers, and technology service providers who help us operate our business.
- Legal Requirements: when disclosure is required by law, regulation, court order, or government authority.
- Business Protection: to protect the rights, property, safety, and security of Divira by Maachi, our customers, or others.
- Business Transfers: in connection with a merger, acquisition, restructuring, or sale of business assets, where permitted by law.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience, analyze website traffic, and understand customer preferences. These technologies help us:
- Remember your preferences.
- Improve website performance.
- Measure the effectiveness of our marketing and content.
You may choose to disable cookies through your browser settings, but some parts of the website may not function properly if cookies are turned off.
Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure. While we strive to safeguard your data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to:
- Complete your transactions and provide our services.
- Maintain business and accounting records.
- Resolve disputes and respond to customer support requests.
- Comply with legal, tax, and regulatory obligations.
When your information is no longer required, we will delete or anonymize it in accordance with applicable laws and our internal policies.
Your Rights
Depending on applicable laws, you may have the right to:
- Access the personal information we hold about you.
- Request correction or update of inaccurate information.
- Request deletion of your personal information, subject to legal and business requirements.
- Withdraw consent where processing is based on consent.
- Opt out of promotional communications at any time by contacting us directly.
If you wish to exercise any of these rights, please contact us using the details provided below.
Children’s Privacy
Our website and services are intended for customers who are able to enter into a lawful purchase agreement. We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
Third-Party Links
Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices, content, or policies of those third parties. We encourage you to review their privacy policies before sharing any personal information.
Policy Updates
Divira by Maachi reserves the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be posted on this page and will take effect immediately upon publication. We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us through our WhatsApp, email, or the Contact Us page. We will make every effort to respond within 24 business hours.
Thank you for trusting Divira by Maachi. Your privacy matters to us, and we are committed to protecting it.